In May we conducted our annual employee satisfaction survey which had over 90% participation. We appreciate the feedback and value the chance to respond to the opportunities highlighted. There have been many steps taken to ensure that we are meeting the organizations needs both today and tomorrow. I want to highlight a few of those steps as outlined by the specific areas rated in the survey. Brandon Haushalter and I will be sharing more detail at the town hall meetings next month.
Surveyed Area: Senior leadership is available and approachable:
Senior leadership is increasing the frequency of rounds at both campuses including evening and weekend shifts. The purpose of rounds will be very much on hearing directly from employees about ways that we can best support them in their job. We will continue to see patients but we want to ensure that we are hearing your feedback directly. We are also setting up job shadowing by senior leaders throughout the hospital where we will spend quality time working with you to understand what your jobs are like day-to-day. In addition we will continue to hold monthly staff focus groups which allow a more casual conversation over breakfast or lunch. These focus groups are a randomly chosen group of people each month, however, if you would like to be included in one of these, please let either HR or administration know and we will get you on the schedule.
Surveyed Area: I believe actions were taken as a result of the last survey
All leadership, including administration and Department Directors, will set aside focused time in daily huddles and monthly staff meetings to talk about actions to address the top priorities your department identified in the survey. Each department’s issues are unique and we want to be sure that leaders are customizing their dialogue around those priority issues first. This will also be a checkpoint to ensure the action plan developed is in fact improving the problem identified. Please be sure to share your opinion. We will talk about broader hospital-wide issues in CEO town halls and other forums. In addition to the in-person discussions, we will maximize the use of the “Feedback Fridays” weekly e-newsletters to share updates on the steps being taken across CJW. Department leaders are also sharing with their colleagues best practices for improving the work environment each month at the leadership meetings. Our hope is that this education will spark impactful ideas throughout the organization.
Surveyed Area: Our Facility has a vision for the future that is inspiring
We will be broadening the CEO town hall as we know it is often hard to leave your department to hear one of the scheduled meetings. Brandon Haushalter or I are prepared to do an abbreviated version of the town hall in your department. Directors have been asked to invite us if this would be beneficial to your area. Please communicate to your leader if you would like to have this done. It is also a great way to share your feedback.
Thank you for all that you do to make Chippenham & Johnston-Willis Hospitals a great place to work and receive care. I welcome your feedback directly if you have other ideas of how senior leadership can best serve you.