This week I finish my last few days as the CEO of Chippenham & Johnston-Willis Hospitals (CJW). While I am transitioning to a new role as President of the Capital Division, I will not and cannot forget the importance of the work being done at CJW every day. I want to personally thank you for allowing me to be a first-hand witness to the incredible compassionate care work being done at CJW over my four year tenure.
I know the root of the success of this organization is entirely and inextricably tied to the high quality of the associates and medical staff at CJW. My goal and hope for this blog was to give both employees and the public a sense of the tremendous and powerful impact being made every day to thousands of people needing healthcare in our community. It was the personal stories that resonated most and received the highest viewership. I can recall days when 2,000 people read a blog post about something that one of our associates did to make an impact. The stories were often about an exceptional doctor, an exceptional patient, or an exceptional employee who went above and beyond to do something memorable. Some of them were uplifting, encouraging stories of healing, while others shared the challenges and heartaches that are unavoidable.
What I do know is that patients always have a choice about where they receive their healthcare and I am proud that they often chose the CJW team. They rarely chose us because of the technology we offer or the facilities we built, but most often they chose us because of the caliber, talent, compassion, and high integrity of the people working in our hospitals. In fact they chose each of you more than any hospital in Richmond. Through the blog I have shared our patient volume growth because it is a great indicator of the continued vote of confidence for your work. In 2016, close to 160,000 ER patients, 18,000 surgery patients, 35,000 inpatient admissions, and hundreds of thousands of outpatient will come to one of our facilities. That isn’t by accident but rather a purposeful decision to trust each of you with their lives.
Thank you for all that you do. I look forward to continuing to watch CJW flourish as a premier healthcare provider in our community.